Returns & Refund Policy 'No fault - No quibble' returns
within 7 days.
If you change your mind about your purchase for
whatever reason, you may return the item, unused, in its original
condition along with full packaging and proof of purchase within
7 days of delivery for exchange or a refund.
STEP 1 Contact Customer Services on 0870 902
8118 to obtain a RMA Number. You must obtain a RMA number before
any products are returned to us. Please ensure that the RMA number
that you have been provided with is clearly marked on the oustside
of the packaging.
STEP 2 We recommend that you use a Recorded Delivery
service, as proof of shipping is not proof of receipt. We can
not accept responsibility for any items that are lost in transit.
STEP 3 If you require items in exchange, please
include a note with your returned item detailing the product you
would like to exchange for. Please include a contactable telephone
number in case any additional payment is required. If the new
item costs less than the one you have returned we will refund
you the difference, but again, we will need to contact you to
obtain your credit/debit card details to complete the refund.
• The goods must be in original condition
& returned with full packaging including user guide, power
supply unit, batteries, leads and any other accessories that were
originally supplied with the goods. Please remember to send your
return by Recorded Delivery. This is for your own security and
insurance against items lost in transit.
• Credit/Debit card refunds will be made providing we are
satisfied that the goods are in an acceptable condition as mentioned
above.
• Only the cost of the goods will be refunded, you will
have to pay the carriage costs unless the reason for return is
due to an error on our part where we will arrange for the collection
of the goods at our cost.
Return of faulty goods.
If there is a fault with your product (or other defect with your
order) you may return the product within 28 days of delivery for
replacement or refund
STEP 1 Contact Customer Services on 0870 902
8118 to obtain a RMA Number. You must obtain a RMA number before
any products are returned to us. Please ensure that the RMA number
that you have been provided with is clearly marked on the oustside
of the packaging. Please provide a full written reason for the
return. This makes it easier to confirm any claim.
STEP 2 Please remember to send your return by
Recorded Delivery from the Post Office or your chosen courier
when returning goods, as we cannot be held responsible for goods
lost in transit without it.
We will replace the product or refund your money when:
• The product is confirmed to be faulty.
• If no fault is found then the product(s) will be returned
and a charge of £11.75 (inc VAT) per product, plus carriage
costs will be made to cover technical inspection costs.
• The product is otherwise in original condition.
• It is returned complete, together with any accessories
and free gifts offered with the product, in the original box and
all packaging
Our promise to replace products or refund your money does not
apply to faults caused by accident, neglect or misuse.
Where item(s) are confirmed to be faulty, we will also pay for
your reasonable cost of returning the
item(s) for replacement or refund. Return of faulty products after
more than 28 days
All Bump Bags are offered with a twelve month 'return to base'
warranty. Once your product is more that 28 days old (but within
the 12 month warranty) we will repair or replace it free of charge,
or apply a Store Credit to your account that can be redeemed against
any future purchase. Only the original purchase price excluding
any delivery or return costs will be credited to your Store Credit
account. It is solely at the discretion of The Bump Bag Company
as to whether a repair, replacement or Store Credit is provided.
STEP 1 Contact Customer Services on 0870 902
8118 to obtain a RMA Number. You must obtain a RMA number before
any products are returned to us. Please ensure that the RMA number
that you have been provided with is clearly marked on the oustside
of the packaging. Please provide a full written reason for the
return. This makes it easier to confirm any claim.
STEP 2 Please remember to send your return by Recorded
Delivery from the Post Office or your chosen courier when returning
goods, as we cannot be held responsible for goods lost in transit
without it.
This does not apply:
• outside the UK
• to faults caused by accident or neglect or misuse
• if you return the product to us without any type of 'proof
of purchase'
• The warranty on all products, is 'return to base' and
valid for a period of 12 months from date of delivery.
• If during this period, The Bump Bag Company is notified
of any fault in any product, due to either faulty design or a
defect in manufacturing or materials, The Bump Bag Company will
replace or repair the product, depending upon the nature of the
fault. The Bump Bag Company may also, at its own discretion,
refund the purchase price of the faulty product.
• A copy of the purchase invoice (Proof of Purchase) must
accompany any returned product.
• The Bump Bag Company must be notified of the faulty product
prior to it being returned to The Bump Bag Company . The cost
of returning the product will be borne by the customer unless
otherwise agreed by The Bump Bag Company.
• The warranty does not cover wear & tear, accidental
or wilful damage.
Your statutory rights are not affected.
Please e-mail info@bumpbag.co.uk or call us on 0870 902 8118 Mon-Fri
9.00am - 5.00pm if you are experiencing problems.
• If no fault is found then the product(s) will be returned
and a charge of £11.75 (inc VAT) per product, plus carriage
costs will be made to cover technical inspection costs.
The returns address for all items is;
Belvedere Marketing Ltd
Matlock Rd
Brighton
East Sussex
BN1 5BF
Please make sure parcels are adequately protected for transportation
as we cannot be held responsible for loss or damage to goods in
transit being sent to us by a third party. Please also remember
to send your return by Recorded Delivery from the Post Office
or your chosen courier when returning goods. This is for your
own security and insurance against items lost in transit.
Please do not send any returns to any other address other than
the returns address as shown. above. Only returns sent to the
correct address will be processed.
